About the Course
Designed for non-IT professionals, this course provides practical knowledge and hands-on experience in using Generative AI for everyday workplace applications.
Participants will explore how Generative AI can support writing, research, information analysis, idea generation and routine workplace activities. The course also introduces considerations when incorporating Generative AI solutions into existing business processes and systems.
The overall goal is to enable participants to use Generative AI confidently and responsibly to improve workplace productivity and efficiency.
Who Should Attend
Suitable for:
Managers and supervisors
Executives and administrative professionals
Business owners and entrepreneurs
Sales and marketing professionals
Operations personnel
Customer service professionals
Non-IT professionals interested in practical AI applications
What You Will Learn
Participants will learn to:
Understand the fundamentals of Generative AI
Identify practical workplace applications
Use Generative AI to support writing and content development
Conduct AI-assisted research and information analysis
Use AI to support data analysis
Improve prompting techniques
Identify opportunities to streamline routine work
Understand considerations when integrating AI into business workflows
Use Generative AI responsibly
Course Content
Generative AI Fundamentals
Understanding Generative AI
Common applications
AI for Workplace Productivity
Writing and content generation
Research and summarisation
Idea generation
Effective Prompting
Developing effective prompts
Refining AI responses
AI and Business Workflows
Identifying AI-assisted processes
Workflow improvement
Responsible AI Usage
Accuracy
Confidentiality
Data considerations
Entry Requirements
Participants should possess basic English and digital literacy and be comfortable using computers and online applications.
Assessment & Certification
Participants must complete the approved assessment activities and meet applicable attendance and assessment requirements.
Participants assessed as Competent will receive the applicable WSQ Statement of Attainment (SOA).
